CallHub · In use at Freestart
Every call, on the record.
Our own teams use it at work today.
CallHub is the call system behind our sales teams. It records calls, transcribes them, and turns them into reports and coaching that managers can act on.
The call recording, kept with the call.
Transcript, split by speaker, searchable after the call.
Coaching actions for the rep, drawn from the call itself.
What it does
- Calls and recordings in one place, by agent, team and day.
- Transcripts split by speaker, searchable after the call.
- Reports on activity: answered and missed calls, call lengths, inbound and outbound, by team and date.
- Gap and callback reports, so follow-ups don’t slip.
- Written coaching feedback for managers, drawn from the call itself.
Answered and missed, by team and date.
Coaching the coaches
Manager coaching
Manager coaching reviews the transcripts of coaching sessions between managers and agents, and gives each manager feedback on how to coach better.
Manager coaching is part of CallHub.
A rubric for the coaching itself.
The coaching session’s transcript, manager and agent.
Feedback for the manager on how to coach better.
How we use it
Our sales teams make their calls through it. Managers use the reports and feedback to decide who needs help with what.
The transcripts also feed TrainingHub’s practice calls and reference library.
In development
Live prompts for the agent during a call.
In development means it isn’t finished.
Connects to
Where it sits
- 01ProspectHubFeed the pipeline.Researches and qualifies the next accounts, so every call starts with the research in hand.
- 02CallHubScore the calls.Transcribes calls and scores them against the playbook.
- 03TrainingHubTrain the gaps.Turns those scores into coaching for each rep.
Better-coached reps, better prospect notes.
ProspectHub researches the companies; TrainingHub says what to practise.